We ship all domestic orders via Australia Post or via Couriers. Please contact us if you have an international product or shipping request.All domestic orders equal to $100 or more will be shipped freight free*. Orders under $100 will be charged a flat shipping rate of $12.00 Where possible orders will be shipped the same day. Generally, orders will take 5 – 7 business days to deliver (freight times exclude weekends and public holidays). Customers in remote areas may take up to 14 business days for delivery. Customers will be notified via email of any out-of-stock or unavailable items. Alternative options will be given for supply and delivery time.Customers will receive confirmation via email for order and dispatch information. Domestic orders may be tracked with our Courier Company or Australia Post tracking numbers. EnviroBren reserves the right to cancel an order and give a full refund at any point. Shipping details are to be read in conjunction with our Privacy Policy and Terms and Conditions for the EnviroBren website.
Shipping
We ship all domestic orders via Australia Post or via Couriers. Please contact us if you have an international product or shipping request.
All domestic orders equal to $100 or more will be shipped freight free*. Orders under $100 will be charged a flat shipping rate of $11.95
Where possible orders will be shipped the same day. Generally, orders will take 5 – 10 business days to deliver (freight times exclude weekends and public holidays). Customers in remote areas may take up to 15 business days for delivery.
Customers will be notified via email within 2 business days of any out-of-stock or unavailable items. Alternative options will be given for supply and delivery time.
Customers will receive confirmation via email for order and dispatch information. Domestic orders may be tracked with our Courier Company or Australia Post tracking numbers.
EnviroBren reserves the right to cancel an order and give a full refund at any point. Shipping details are to be read in conjunction with our Privacy Policy and Terms and Conditions for the EnviroBren website.
Returns
We understand that not every product you purchase online will suit your needs. Because of this, we are happy to accept returns for items that are unused and still with their original packaging & labels intact.. Once items are returned, you will either receive a new product or a refund.
Returning products is a simple process:
Contact us within 14 days of your product arriving to request a Return Authorisation (RA) number. Returned goods can only be accepted back with an RA number and within this timeframe.
Carefully package your goods and return them to us with the return address & RA number provided to you.
Once the items pass our inspection, we will issue your refund or dispatch new items to the original address on your order.
Faulty Products
If something is faulty on arrival, please contact us within 48 hours or receiving your parcel. Please do not return anything to us without the issue of an RA number, as many issues can be identified with a photograph.
As per Australian consumer guidelines, faulty items will be repaired or replaced. Refunds for faulty items will only be given if we cannot provide the repair or suitable replacment for your purchase.
Item not as advertised
It’s rare, but sometimes a manufacturer will alter a product or change an ingredient without us knowing. If this happens and the product is no longer suitable, please let us know and you will be given a reply paid address to return the item for a full refund. Please note, colour variations between your computer or mobile device and the product you receive are out of our control and not covered (including make-up).
Allergic reactions
While we carefully choose our stock and list ingredients, it is common for people with allergies and sensitivites to react to natural products, especially those containing organic essential oils. We are unable to accept returns for items on the basis of an allergic reaction or sensitivity.
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